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Woodruff W. Driggs
Accenture
Woodruff W. Driggs is the managing partner of the Accenture CRM service line. Previously he headed the Operational CRM practice within the global CRM service line and established Accenture’s Sales Transformation practice. Mr. Driggs spent 17 years in the company’s Communications & High Tech operating group, focusing on enterprise-level application delivery and serving as managing partner of the group’s SAP practice. He is based in Wellesley, Mass. |
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Richard Feinberg
Center for Customer-Driven Quality, Purdue University
Richard Feinberg, Ph.D., is a professor and the director of the Center for Customer-Driven Quality at Purdue University. He is the author of two books and over 200 research and trade articles, and hundreds of presentations and seminars. |
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Ann Grackin
ChainLink Research
Ann Grackin is chief executive officer of ChainLink Research. For more than two decades, she has been on the front lines of the supply chain management technology and the e-commerce frontier, leading global strategy and technology implementations in the high technology, semiconductor, automotive, textile and apparel industries. Ms. Grackin has served in many capacities in this dynamic environment and worked on global supply chains strategies for some of the leading Fortune 500 firms, with assignments in Asia, Europe and North America. |
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Paul
Greenberg
The 56 Group
Paul Greenberg is the president of The 56 Group, LLC and chief customer officer of BPT Partners, a CRM consulting/training organization. He is the author of CRM at the Speed of Light: Essential Customer Strategies for the 21st Century. He is also the co-chairman of Rutgers CRM Research Center and the executive vice president of the CRM Association. His blog, PGreenblog (www.the56group.typepad.com), won the 2005 SearchCRM CRM Blog of the Year and was a winner of the 2007 TechTarget Award for favorite CRM Blog. |
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Martha
Rogers
Peppers & Rogers Group
Recognized as one of the world’s leading experts on customer-based business strategies, Martha Rogers, Ph.D., is an acclaimed author, a world-class speaker and a founding partner of Peppers & Rogers Group, the world’s leading customer-focused management consulting firm. Dr. Rogers is also an adjunct professor at the Fuqua School of Business at Duke University. |
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Gerard J. Tellis
Center for Global Innovation, USC
Gerard J. Tellis is director of the Center for Global Innovation, Professor of Marketing and Neely Chair of American Enterprise at the Marshall School of Business, University of Southern California, Los Angeles. Dr. Tellis is a worldwide expert in global innovation, market entry, new product growth, advertising, promotion and pricing. |
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