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CASE STUDY: Sara Lee
(6/29/2007) CRM Project Volume 7
By Anthone Withers, Avanade
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In The Netherlands, the Shop Account Managers of Sara Lee International keep in close contact with their retail channels. Due to the competitive nature of the retail market, it is of the utmost importance that the sales force is supported with a customer relationship management solution which is agile and responds to their requirements.


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