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Many early adopters of the concepts of knowledge management have achieved dramatic benefits: improving the performance of client services; increasing customer value; generating new license revenue; expanding markets; shortening cycle times; reusing knowledge; and creating maps of company experts.
This paper will identify 10 domains in which organizations put these knowledge concepts into practice. A framework will also be presented for viewing the depth and breadth of knowledge management – as well as a model of the knowledge-driven company of the future.
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