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Trends in CRM for 2007
(6/29/2007) CRM Project Volume 7
By William Band, Forrester Research
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Organizations are feeling the heat to improve their customer experience and drive top-line growth – which in turn is fueling worldwide growth for CRM solution providers.


What’s behind the growth curve? Findings from our surveys and interviews with customer-oriented business and IT executives highlight the business imperatives spurring continuing investment in CRM solutions.


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