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Transform Customer Data Into Profit
(6/29/2007) CRM Project Volume 7
By Jeff Levitan, SAS
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A unified platform for analytics that can provide synergistic insights across marketing, sales and customer sevice is the key to achieving maximum value from customer relationships.


Enterprises long ago acknowledged the value of customer relationship management (CRM) – mobilizing resources around customer relationships rather than product groups, and fostering activities aimed at maximizing customer lifetime value.


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