Alex Kryczek, President and CEO
...

 Frank Abboud
...

 Alton Adams, Accenture
Alton Adams is the global managing partner for Accenture’s Customer Insight practice in the CRM Global service line. He has more than 20 years of experience in marketing, sales and general management. Prior to joining Accenture, Mr. Adams was president o

 Oscar Alban, Principal Market Consultant
Oscar Alban is principal market consultant for Witness Systems. He is a 20-year veteran of the contact center industry and has held positions including quality assurance manager, regional training manager and director....

 Andrea Anderson, Director of Marketing
With over twelve years of marketing leadership experience, Andrea Anderson leads the Vtrenz marketing and professional services teams. She has combined her expertise in direct marketing, relationship marketing and industry marketing to increase the lifeti

 Heidi A. Anderson, Manager
Heidi A. Anderson is a manager in Accenture’s Customer Relationship Management practice with a focus on developing CRM Roadmaps. Ms. Anderson also specializes in call center operational models and has deep experience in developing customer care strategie

 Jon Anton, Researcher
Dr. Jon Anton is the director of benchmark research at Purdue University’s Center for Customer-Driven Quality. He has written 18 books and 75 papers on customer service strategy/delivery....

 Lisa Arthur, Vice President
Lisa Arthur is Vice President of Global CRM Marketing....

 Lior Arussy
Lior Arussy is corporate vice president and general manager of customer experience management at NICE Systems. Mr. Arussy is also the author of

 Derrin Fund, Sr. Marketing and Sales Management
Derrin Fund joined Xerox in 1995 and has held senior marketing and sales management positions in document technologies and systems integration business units. Mr. Fund works with clients to develop direct mail campaigns that generate extraordinary resul

 Ross Garber, Co-Founder
Ross B. Garber co-founded Vignette Corporation in 1995. With more than 10 years of experience working for high-tech start-up companies, Garber's background is a unique blend of sales, marketing, and product management expertise. Previously, Garber held se

 Jerry M. Garcia, Partner Lead, Accenture Customer Interaction
Jerry M. Garcia is the partner lead for Accenture’s Customer Interaction practice, which provides clients with market-leading capabilities for optimizing the performance of sales and service channels and increasing return on these CRM investments. Before

 Anatole Gershman, Partner
Anatole Gershman is a Partner with Accenture and is the Director of Research for the Accenture Technology Labs. Mr. Gershman specializes in the design of innovative applications for the home, commerce and work place of the future. These include electronic

 Greg Gianforte, Founder and Chief Executive Officer
GREG GIANFORTE has led RightNow Technologies from its founding in 1997. His market vision, leadership, entrepreneurial philosophy and commitment to ethical business practices has enabled RightNow to consistently grow – during a period when many other sof

 Phil Gibson
Phil Gibson is vice president of Web business and sales automation for National Semiconductor. Mr. Gibson and his team manage National Semiconductor’s public Web site, vertical design communities, private customer portals, and channel extranets. This grou

 Don Gilbert, Senior VP, Information Technology
Don joined the National Retail Federation in April, 1995 after serving as the Director of Information Systems at the American Petroleum Institute for thirteen years. He is responsible for internal IT, industry technical committees, and public policy issue

 Kathryn Gillett
Kathryn Gillett is a Seattle-based freelance writer with P5 Group. She is widely published on a range of advanced technology subjects....

 Tobin Gilman
Docent offers business performance management solutions that accelerate time-to-market, increase employee productivity, and improve business results for global 2000 companies....

 Eric P. Gist, Partner in Accenture's Customer Relationship Management Practice
Eric Gist, a partner in the Accenture CRM service line, has more than 12 years’ experience in building and deploying large-scale integrated customer solutions. His work includes optimizing salesforce performance and sales operations; conducting salesforce

 Rashi Glazer, Professor, Haas School of Business
Rashi Glazer is a professor at the University of California at Berkeley Haas School of Business. He is also the co-director of the Haas School’s Center for Marketing and Technology and the director of the Marketing Management Portfolio of executive progra

 Rick Glew, Director of Marketing
Rick Glew is the director of marketing for IEX, where he is responsible for external communications and marketing initiatives. Previously he held a variety of senior marketing and engineering positions in the telecommunications industry. Mr. Glew can be

 Seth Godin, Author
Seth Godin is author of four books that have been bestsellers around the world and changed the way people think about marketing, change, and work. His most recent book is Purple Cow: Transform Your Business by Being Remarkable. He is also a contributing e

 Dan Goldstein, President and Founder
Dan Goldstein is the president and founder of Privacy Research and Consulting. An attorney and member of the State Bar of California, he founded Privacy Research and Consulting following four years with the Direct Marketing Association....

 Cyrus Golkar, senior information technology professional
Cyrus Golkar is a senior information technology professional specializing in Enterprise Business Solutions at Sun Microsystems. He is responsible for incorporating his background in Business Intelligence, CRM, Intranet Knowledge Management and Enterprise

 Harry R. Gould, Head of Alliances
Harry R. Gould, head of alliances for Mercury, is responsible for developing and executing partner strategy. Prior to joining Mercury, Mr. Gould was vice president of global alliances for SeeBeyond Technology Corp. and spent 10 years at Oracle in sales,

 Donovan Gow, Analyst
Donovan Gow covers the Customer Relationship Management (CRM) market, with an emphasis on sales and marketing automation, at Aberdeen Group, Inc. He also focuses on emerging e-marketing applications such as e-business intelligence tools, personalization a

 Ann Grackin, CEO
Ann Grackin is chief executive officer of ChainLink Research. For more than two decades, she has been on the front lines of the supply chain management technology and the e-commerce frontier, leading global strategy and technology implementations in the h

 Sam Gragg, Associate Vice President of Customer Management Solutions Marketing
Sam Gragg is associate vice president of customer management solutions marketing at Teradata, a division of NCR. He has led business development, industry consulting and data warehousing programs with a specialization in customer centric business soluti

 Brian Gramer, CEO and Founder
Brian Gramer has an indepth understanding of marketing professionals’ needs and technology trends. Prior to founding Vtrenz in 1999, Mr. Gramer honed his sales and marketing skills with Michelin Tire Corp., McLeod USA and founded AnyCollege.net..

 Gerry Grealish, Vice President of Marketing and Business Consulting
Gerry Grealish is Vice President of Marketing and Business Consulting at Marketswitch Corporation, the industry leader in marketing optimization. He previously had a successful 8-year career with Hewlett-Packard, where he held a variety marketing positio

 Paul Greenberg, President
Paul Greenberg is the president of The 56 Group, LLC and chief customer officer of BPT Partners, a CRM consulting/training organization. He is the author of CRM at the Speed of Light: Essential Customer Strategies for the 21st Century. He is also the co-c

 Eric Greenberg, Founder and Director of the Customer Relationship Management Center
Eric Greenberg is the founder and director of the Customer Relationship Management Center at Rutgers Business School. He also is president of EG Consultants, LLC, a consulting services firm focused on delivering CRM strategic services....

 Bob Gressens, Director of Business Development
Bob Gressens is the director of business development of Business Objects. His experience includes two decades in the sales and business development of enterprise software, with prior experience at Siebel Systems and Oracle....

 Jill Griffin, President
Jill Griffin is the author of the internationally published business best seller, Customer Loyalty: How to Earn It, How to Keep It, and co-author of the Soundview “Best Books” Award Winner, Customer Winback: How to Recapture Lost Customers – and Keep Them

 Aberdeen Group, OnSite Analysis
Aberdeen Group is a computer and communications research and consulting organization closely monitoring enterprise-user needs, technological changes and market developments. Based on a comprehensive analytical framework, Aberdeen provides fresh insig

 Anil Gupta, Research Advisor to Ventana Research, and president, Applications Marketing
Anil Gupta brings extensive experience in enterprise software having served as vice president of marketing and strategy at companies such as Baan (ERP and Supply Chain), Niku (Services Automation), Broadbase/Kana (CRM Analytics) and ePeople (Collaborative

 Peter Gurney, managing director
...

 Gert Haanstra, Product Marketing
Gert Haanstra is primarily responsible for product marketing & product strategy at Data Distilleries, a leading international supplier of open software solutions in the field of analytical customer relationship management. As a former project manager in f

 Jacques Habib, European managing partner for customer insight
Jacques Habib is the European managing partner for customer insight within the Customer Relationship Management practice of Accenture. He also specializes in value targeting. In his 27 years of experience, Mr. Habib has worked with clients in a variety of

 Jack Hafeli, Vice President and Research Director
Jack Hafeli is vice president and research director at Ventana Research. As practice lead of its customer intelligence and demand chain performance management practice, he helps organizations manage performance of their business domains and processes re

 John Hagerty, Vice President of Research
John Hagerty, vice president of research, is responsible for leading AMR Research's analysis of strategies, practices, and trends driving governance, compliance, and enterprise performance management initiatives in corporations worldwide....

 Julie Hahnke, President
Julie Hahnke is President of IDTech, a management consulting firm specializing in customer-focused business solutions. Prior to founding IDTech, Hahnke was Vice President at Hurwitz Consulting Group where she managed corporate consulting services for Fort

 Alan Haight, Director, Vertical Marketing
Alan Haight, Director of Vertical Marketing at Primus, has 28 years' experience in the financial services industry. As Senior Vice President for Telephone Banking at U.S. Bancorp, he managed all corporate call center activity, including retail customer se

 Mary Hamilton, Technology Labs
Mary Hamilton is a member of Accenture Technology Labs in Chicago. Focused specifically on workforce performance, Ms. Hamilton leads development efforts in emerging collaboration, knowledge management and learning technologies across industries....

 Jeanne G. Harris, Senior Research Fellow
Jeanne G. Harris is an executive research fellow and director of research at Accenture’s Institute for High Performance Business, where she leads research in the areas of information, technology and strategy. Her work has been published in numerous public

 Marc F. Hayes, Associate Partner
Marc F. Hayes is an Associate Partner in AccentureÕs Customer Relationship Management practice, specializing in assisting companies with maximizing the value of the electronic marketplace. ...

 Christopher Helm, Executive Editor of Marketing and Client Deliverables
Christopher Helm is executive editor of marketing and client deliverables at Peppers & Rogers Group....

 Lindsey Higgs, Research Associate
As Research Associate, Customer Management Strategies, Lindsey closely follows developments in the field service software market. Lindsey serves as the field person for all field service-related inquiries. Her responsibilities include writing weekly Alert

 Volker Hildebrand, Vice President
Volker Hildebrand is a vice president of CRM applications solution management at SAP Labs in Palo Alto, and was an assistant professor of marketing. He holds degrees in technology (University of Stuttgart) and business (University of Mannheim) and earned

 Bill Hills, Senior Analyst
Bill Hills is Senior Analyst for telecommunications software at Aberdeen Group. He covers carrier telecommunications software, computer telephony, and telephony-based speech recognition applications. He has previous experience as an analyst covering CRM a

 Heather Hoetger, Director of Sales
SQE combined subject matter expertise and promotional reach to create a series of sponsored Webinars that generated thousands of leads for SQE’s advertisers and reinforced SQE’s already strong brand. ...

 Michael R. Hoffman, Vice President of Strategic Relationships
Michael R. Hoffman is vice president of strategic relationships at DoubleClick, which he joined in May 2003 to establish strategic relationships with key technology and solution partners. Mr. Hoffman is a recognized leader in the field of database marketi

 Dan Holtshouse, Director, Xerox Knowledge Initiative
Dan Holtshouse is a director of corporate strategy at Xerox Corporation, Stamford, Conn., and is leading a corporate-wide initiative in Xerox to help build a strategic focus on knowledge management. The focus on knowledge is expected both to enhance inter

 Cathy Hotka, Vice President, Information Technology
Cathy Hotka is Vice President, Information Technology, for the National Retail Federation. ...

 Tim Houlne, CEO
Tim Houlne has more than 16 years of experience in the call center services, technical support and warranty management industries. Today, as CEO of Working Solutions, his focus is driving brand strategy and business growth using industry-specific profess

 Daniel Housman, Director of Solutions
As Director of Solutions for ChannelWave Software, Inc., Dan Housman is responsible for the implementation and deployment of ChannelWave solutions to customers.

Before co-founding ChannelWave, Housman was a co-founder of VirtuMall, an online s

 Kendra Howe
Kendra Howe, vice president of client services, works with clients to define their goals and then creates a plan outlining the best way to achieve them. Prior to joining Memetic Systems, she developed and evangelized corporate strategy as vice president o

 Wayne Hoyer, Chairman, Center for Customer Insight
Wayne Hoyer, Jesse H. Jones Professor in the Graduate School of Business, received his B.A., M.S., and Ph.D. from Purdue University. His research interests focus on consumer information processing and decision-making, including low involvement decision-ma

 Amy Hubbell, Senior Manager
Amy Hubbell is a senior manager in Accenture’s CRM practice. Prior to joining Accenture, Ms. Hubbell was a principal in a knowledge-driven marketing firm that consulted to clients on transforming data into customer insight....

 Courtenay Huff, Associate Partner
Courtenay Huff is an associate partner in Accenture’s Human Performance practice and specializes in developing new learning approaches, fostering adoption and implementing change....

 Bud Hyler, CEO, CFO, COO, Chairman, President, Upper Management)
Bud Hyler has held senior sales and marketing positions in a wide range of high-tech companies including IBM and AT&T. In 1990, after many years of developing his marketing methodology, Mr. Hyler founded Logical Marketing, Inc. His objective was to provid

  Interact Commerce Corporation
...

 Ananthraman Iyer, CTO
Anantharaman S. Iyer is Chief Technology Officer at Talisma Corporation, and also heads the Platform and Tools unit. Anand was one of the original developers involved in building the first Talisma products. He gained valuable experience as a member of

 Naveen Jain
Naveen K. Jain is an associate partner in Accenture's Customer Relationship Management practice and specializes in assisting clients in the transformation of the marketing function and organization to enhance the efficiency and effectiveness of marketing

 Jerry Jalaba, Vice President
As Vice President of Palm's Enterprise Business, Jerry Jalaba is responsible for driving Palm's efforts in extending their handheld computing leadership into the global enterprise marketplace. Jalaba has over 20 years in the Networking and computing indu

 Rose Janjicek, Senior Technical Consultant
Rose Janjicek is a Senior Technical Consultant in the Hewlett-Packard Consulting Organization with over 16 years of experience in the computer industry. Her responsibilities are in supporting Customer Relationship Management and Data Warehouse Technology.

 Brian Johnson, Partner, Financial Services Practice
Brian A. Johnson is a research analyst at Sanford C. Bernstein in New York and a former partner at Accenture. He coauthored Mass Affluence: 7 New Rules of Marketing to Today’s Consumer (Boston: Harvard Business School Press, 2004) with Paul F. Nunes....

 Rod Johnson, Service Director
Rod Johnson is service director of the e-business application practice at AMR Research. Since joining AMR Research in 1998, he has led coverage in several areas including ERP, consulting/system integrators, and enterprise application strategies. Prior to

 David A. G. Jones, Sr. Vice President of Corporate Development
David A. G. Jones is senior vice president of corporate development at Citrix Systems Inc., responsible for the company’s “ecosystem” of partnerships and alliances, and new business development projects with partners worldwide. Mr. Jones joined Citrix i

 Bud Jordan
A senior executive with the Accenture CRM service line, Bud Jordan has more than three decades’ experience with contact center technology and applications support, including 25 years spent helping large organizations optimize workforce management. Before

 Jessica Jordan, Analyst Relations Manager
Jessica Jordan is ServiceWare’s Analyst Relations Manager....

 Bob Jurik, Executive Director
...

 Bharath Kadaba, Vice President, Application Network
Bharath Kadaba is vice president, application network, Siebel Systems, Inc. In October 2001, Dr. Kadaba joined SiebelÕs Product Marketing Group, where he leads a cross-functional team with Siebel and its partners to formulate and launch the Universal Appl

 Raghu Kannan, Partner
Raghu Kannan is a Partner in Accenture’s Strategy and Business Architecture practice and specializes in customer service improvement, market segmentation, channel strategy development and supply chain strategy development. Mr. Kannan has assisted several

 Sanjay K. Katyal, Director, CRM Global ISV Ecosystem
Sanjay Katyal, director of CRM ISV ecosystem at Microsoft, manages the CRM ISV strategy and select partnerships within Microsoft’s developer and platform group. His experience in CRM spans his tenure as a strategy management consultant for Accenture to

 Joseph Katz, Product Manager
Joseph Katz is product manager of MCI’s Web Center, a hosted contact center service provided by MCI to both internal and external clients....

 Brian Kelly, Executive Vice President of Marketing & Product Strategy
Brian Kelly, executive vice president of marketing and product strategy at Kana, has more than 15 years of experience in CRM. He ensures Kana remains a visionary leader in the service resolution management market....

 Simon Kemp, Manager, CRM Financial Services
Simon Kemp is also part of CRM financial services and works with clients to identify, develop and implement strategies that build mutually rewarding customer relationships....

 Cindy Kennaugh
Cindy Kennaugh combines her marketing and financial business background to assist Hewlett-Packard with a variety of application software marketing programs. As a consultant she relies on more than 20 years of marketing experience, including more than 10 y

 Russell Keziere
Russell Keziere lives in Cambridge, Massachusetts, and is director of product planning and strategic alliances at Engage. Mr. Keziere is a 20-year veteran of the publishing and retail information systems world. His current focus is high-end database publi

 Ik-suk Kim, Assistant Professor of Marketing
Ik-suk Kim, Ph.D., hails from Purdue University. He is an assistant professor of marketing, California State University, Los Angeles. Dr. Kim has published many papers and articles in journals and conferences on marketing and consumer behavior....

 Judy Kincaid, Director of Customer Relationship Management
Judy Kincaid has been Director of Customer Relationship Management for Hewlett-Packard since 1996. She was U.S. Database Marketing Manager for HP's Direct Marketing Organization from 1991 through 1996. Judy has been actively involved in database marketing

 J.B. King, Marketing Communications Professional
J.B. King is a marketing communications professional with over 20 years of experience in corporate, media, and agency settings....

 Sheryl Kingstone
Sheryl Kingstone is a director for Yankee Group, managing research and programs that improve sales effectiveness, customer loyalty and acquisition. She assists enterprise clients in making decisions regarding the use of technology, business process and in

 Bernhard J. Klein-Wassink, Partner
Bernhard J. Klein-Wassink is a Partner in the Financial Services practice of Accenture. He specializes in strategy and business architecture. ...

 Danny Kolke, President and CEO
DANNY KOLKE is CEO and founder of Etelos Systems Inc., manufacturers of customer-centric communication software applications for marketing, sales and IT-based organizations....

 Stephen Krom, Vice President of Business Marketing & Product Development
Stephan Krom is vice president of business marketing and product development for Cingular Wireless....

 Robert Kugel, CFA, VP & Research Director - Financial Performance Management
Robert Kugel heads up the Financial Performance Management practice at Ventana Research, which covers the application of IT to financial process optimization, analytics and advanced planning. Before joining Ventana, he worked at First Albany Corporation,

 Harsha Kumar, Co-Founder
Harsha Kumar is co-founder of EC Cubed and serves as the organization's Director, Product Strategy....

 Doug Laney
Doug Laney is a vice president with META Group’s Application Delivery Strategies service. Mr. Laney is an experienced data warehouse practitioner and author on business intelligence information architecture, decision support system project methodology, co

 Toni Langlinais, Lead Partner
Toni C. Langlinais is the lead Partner of AccentureÕs Customer Relationship Management and Strategy Practices in the western region of the United States....

 David LaPlante, President and CEO
David LaPlante is president and CEO of Twelve Horses North America, headquartered in Reno, Nevada, and director of Twelve Horses Technology, Ltd., based in Dublin, Ireland. Mr. LaPlante brings 13 years of marketing automation, business process management,

 Pamela Maphis Larrick, Business Contact
Pamela Maphis Larrick provides the leadership, strategic vision, and passion for creative quality that is driving MRM Partners to be the recognized worldwide leader in relationship marketing. Since Ms. Larrick joined MRM Partners (then McCann Direct) as

 Steve Larsen, Senior Vice President
Steve Larsen is an expert in new media, Internet, and online services with an exemplary track record of leading new business units at Prodigy Services Company and AT&T. Most recently, Larsen was vice president of business development at CitySearch, a comm

 Stacey Lawson, Vice President & General Manager of Siebel Systems ERM Business Unit
Stacey Lawson is vice president and general manager of Siebel Systems’ ERM business unit, where she is responsible for executing all elements of the ERM business strategy, including product, marketing, and selling activities. Previously, Ms. Lawson was se

 Sampson Lee, Founder and President
Sampson Lee is president of GCCRM, an independent CRM evaluation organization founded in 2001. Through evaluation, enhancement and benchmarking best practices, GCCRM helps roadmap organizations’ CRM. Mr. Lee can be reached at sampson@gccrm.com....

 Yuchun Lee, Co-founder and CEO
Yuchun Lee is the co-founder and CEO of Unica Corp., the world leader in enterprise marketing management software solutions and is responsible for the company’s strategic direction and day-to-day business operations. He is an authority in applying techn

 Kathleen Lendvay, Director of Strategic Alliances
Kathleen Lendvay is Knowlagent’s director of strategic alliances and is responsible for building and managing partner relationships and indirect channels....

 Jeff Levitan
During his 25-plus year career, Jeff Levitan has held executive-level positions and guided the strategic direction of some of the most successful companies in the retail, consumer products, pharmaceutical, banking, telecommunications and e-commerce indust

 D. Long, Senior Vice President, Sales and Consulting
David Long is Senior Vice President, Sales and Consulting, for Equifax Knowledge Engineering. Knowledge Engineering is a global analytical and strategic consulting business that provides analytically-based database solutions to financial, retail and telec

 Harold F. Looney, Senior Manager
Harold F. Looney is a senior manager at Accenture Technology Labs. He is currently focused on designing solutions that leverage customer analytics, video on demand, personal video recorders, and TV ad insertions to enable emerging digital advertising mode

 Eric M. Lowitt, Senior Research Specialist
Eric M. Lowitt is a senior research specialist at the Accenture Institute for High Performance in Wellesley, Mass. His research focuses on corporate and business strategy formulation and execution....

 Leo Lucas
Leo Lucas, vice president of product marketing for Click2learn, is responsible for marketing research and positioning. Mr. Lucas has held several senior positions at Click2learn, including vice president of product development and vice president of market

 Patrick D. Lynch, Research Fellow
Patrick D. Lynch is a research fellow at the Accenture Institute for Strategic Change....

 Norm Lyons, Strategist
Norm Lyons serves as co-Director of Strategic Marketing for Fair, Isaac's newly formed Decision ASP business unit. He is primarily responsible for driving market research, competitive analysis and response strategies, and patent and trademark strategy. ..

 Mark Malone, Senior Product Manager, RightFax
Mark Malone has more than 14 years of product management and business development experience with expertise in market development, product lifecycle management, sales training, and public speaking within various high-technology industries. As senior produ

 Britton Manasco, Managing Partner
Britton Manasco is managing director of Manasco Marketing Partners (brittonmanasco@aol.com)....

 Robert E. Mann, Associate Partner, Supply Chain Practice
Robert E. Mann, an associate partner with the Accenture Supply Chain Management service line, has helped clients with their logistics operations for over 20 years. Mr. Mann’s expertise includes postal sortation, network design, and transportation operatio

 Paige Mantel, Vice President of Product Marketing
Paige Mantel has more than14 years’ experience in the software and communications industries. As the vice president of product marketing, she has focused her customer-facing technologies expertise and efforts on developing leading strategies and solutions

 Sanjay Mathur, Senior Manager
Sanjay Mathur is a senior manager at Accenture Technology Labs. Mr. Mathur is the global lead for the Labs’ information insight research and development initiative, which explores how emerging insight applications, can help companies “see” new aspects of

 Debbie May
Debbie May co-founded IEX Corporation in 1988. As president, she is responsible for setting the vision and direction of the company while overseeing its daily operations. Under her leadership, IEX has been profitable for more than 15 years. Inquiries ca

 Byron McCann, President and CEO
Byron McCann, president and CEO of Service Intelligence, focuses on helping major retail brands improve performance. As a board member and then as CEO, he directed strategy as Service Intelligence grew into a market leader. He has served as vice chairma

 Matt McConnell, Founder and Vice President of Marketing
Matt McConnell is founder and vice president of marketing for Knowlagent, where he is responsible for creating and driving the vision of Knowlagent’s Agent Performance Solution. ...

 Matt McDonald
Matthew R. McDonald is a manager in Accenture’s Customer Relationship Management Practice. Mr. McDonald specializes in customer contact management and billing strategy. He has more than six years of CRM experience....

 Mark P. McDonald, Partner
Mark P. McDonald is a partner with Accenture and is the managing director of Accenture’s Center for Process Excellence where he specializes in the creation of leading edge development and implementation techniques and concepts. His most recent work is in

 Peggy Menconi, Research Director
As a research director, Peggy Menconi is responsible for leading AMR Research's research and analysis of Customer Relationship Management markets. Peggy brings years of experience as a practitioner with expertise in global management of sales, service, an

 Milton Merl, Accenture Marketing Sciences
Milton Merl leads the attribute sciences practice area within Accenture Marketing Sciences. His primary focus is consumer-centric business transformation through the integration of supply-and-demand analytics. He has 32 years of experience working cross-

 Jeffrey Merrihue, Partner
Jeffrey Merrihue is a Partner in Accenture’s Customer Relationship Management practice and specializes in marketing economic value effectiveness. In his 15 years of marketing strategy experience, Jeffrey has worked with companies across a variety of indus

 Carol Meyers, Senior Vice President and Chief Marketing Officer
Carol Meyers, senior vice president and chief marketing officer, drives the strategy and execution for brand, product and acquisition marketing at Unica. She was vice president of the North American Business Group for Intel Corporation’s Wide Area Network

 Troy G. Miller, Associate Partner, Accenture Customer Relationship Management
Troy G. Miller is an associate partner in the Accenture Customer Relationship Management service line. He is responsible for developing Accenture’s sales transformation offerings and alliances. Mr. Miller specializes in improving sales performance for cli

 J. Miller, Sr. Director of Marketing and Analytic Applications
Jon Miller, senior director of marketing and analytic applications at E.piphany Inc., leads overall product strategy and direction for E.piphany’s marketing and analytic applications. Previously, Mr. Miller worked as a CRM strategist at Exchange Partner

 Craig Mindrum
Craig Mindrum is a visiting research fellow for Accenture specializing in areas of workforce performance and organizational behavior....

 George Moakley, Director , e-Business Solutions Lab
George Moakley is Director of Enterprise Atchitecture at Intel and is the lead archtect for Intel’s e-Business Solutions Lab. Mr. Moakley started with Intel as Distributed Computing Architect for Intel's manufacturing and IT organization, defining the arc

 Jodie Monger, Ph.D., President
Jodie Monger, PhD, is the president of Customer Relationship Metrics and a pioneer in customer satisfaction research for the contact center industry. Prior to founding Metrics, she was the founding associate director of Purdue University’s Center for Cu

 Doug Morrice, Associate Professor
Douglas Morrice is an Associate Professor in the Management Science and Information Systems Department at the University of Texas at Austin. ...

 Patrick Mosher, Associate Parnter in Accenture's Human Performance Practice
Patrick Mosher is a member of Accenture’s Human Performance group. With experience in industries including telecommunications, publishing and advertising, Mr. Mosher leads initiatives for large-scale organization change in large enterprises....

 Nancy K. Mullen, Associate Partner
Nancy K. Mullen is an Associate Partner at Accenture and is the global lead of the firm’s Data Architecture practice. Ms. Mullen specializes in data warehousing, information modelling, data architectures, applications architectures, data administration t

 David Murphy, President & CEO
David is responsible for leading Asera’s overall strategy, vision and aggressive growth. Before joining Asera, David was president of Tivoli Systems Inc., an IBM company, where he was responsible for overall business strategy and led expansions into new a

 John Nash, Director of Alliance Offering and Market Development
Mr. Nash is the director of market offering and alliance development for Accenture’s Customer Relationship Management (CRM) practice and specializes in the area of customer insight. In his 13 years of experience, Mr. Nash has worked with clients in a vari

 Jean-Francois Nebel, Associate Partner
Jean-Francois Nebel is an associate partner in Accenture's Customer Relationship Management practice. Prior to joining Accenture, he held senior marketing positions with Unilever and L'Oréal in various European countries. Mr. Nebel entered the consulting

 Sara Nelson, Consultant
Sara Nelson is a consultant at Peppers & Rogers Group with expertise in global CRM strategy and implementation....

 Zach Nelson, CEO
Zach Nelson came to NetSuite, where he is CEO, with extensive leadership experience. He was chief strategy officer with McAfee/Network Associates, where he also held the CEO position of NAI subsidiary myCIO. Before that, he was vice president of worldwi

 Scott Nelson, Vice President and Distinguished Analyst
Scott Nelson is a vice president and distinguished analyst in Gartner Research. He is responsible for research in the area of CRM, and its relation to other business applications such as enterprise resource planning and supply chain management. In parti

 Eric Newmark, Research Analyst
Eric Newmark, research analyst at AMR Research, is a member of Front Line Research, which is a centralized research team dedicated to detailed vendor rankings and user field studies that uncover best practices in technology deployment and operations....

 Jack Noonan, President and Chief Executive Officer
Jack Noonan became president and chief executive officer of SPSS Inc. in January 1992. Since joining the company, Mr. Noonan's technological vision and direction have taken the company from a small, entrepreneurial organization with a single product offer

 Paul F. Nunes, Executive Research Fellow
Paul F. Nunes is an executive research fellow at the Accenture Institute for High Performance Business in Wellesley, Mass., where he directs studies of business and marketing strategy. His work has appeared regularly in Harvard Business Review and other p

 J. Patrick O'Halloran, Partner
J. Patrick O’Halloran is a partner in the Accenture Customer Relationship Management practice and specializes in helping companies use information about their customers to shape each interaction to accelerate profit growth. In his 18 years of experience,

 Paul Oh, Manager of Business Intelligency & Data Warehousing
Paul Oh is market development manager of Business Intelligence and Data Warehousing at Sun Microsystems....

 Bob Orf
Bob Orf, president and chief executive officer of DataMentors, Inc., began his technical career in 1979 as a consultant with Time Sharing Resources, a New York-based time-sharing company. In 1987, Mr. Orf co-founded OKRA Marketing Corporation, a database

 Liz Padmore, Partner and Global Director of Policy and Corporate Affairs
Liz Padmore is a partner at Accenture and the global director of Policy & Corporate Affairs. She has been responsible for the development, articulation and dissemination of distinctive viewpoints on key business issues to CEOs, policymakers and other op

 JungKun Park, Ph.D., Professor and Director of the Center for Customer-Driven Quality
JungKun Park, Ph.D., is an assistant professor of retailing management at Purdue University. He received his Ph.D. in retailing and consumer behavior from the University of Tennessee. Dr. Park’s research area is technology and consumer behavior....

 Shep Parke, Partner
Shep Parke is a partner in the Accenture Global Customer Relationship Management service line, specializing in large enterprise customer information management solution delivery. Mr. Parke began his career in 1980 with Procter & Gamble and in the mid-90s

 Matt Parks, Avanade Global CRM Solution Architect
Matt Parks, Avanade Global CRM Solution Architect, is responsible for the development of Avanade’s reusable tools that streamline the implementation of Microsoft Dynamics CRM for enterprise customers. Matt, a Microsoft Dynamics CRM MVP, has been invo

 Sanjay Parthasarathy, Corporate Vice President of Strategy & Business Development Group
Sanjay Parthasarathy, corporate vice president of the Strategy and Business Development Group at Microsoft, is also an evangelist of the .NET platform to the developer community. Most recently, Mr. Parthasarathy was general manager of Worldwide Customer S

 Michael Payne, Senior Manager
Michael Payne is a Senior Manager in Accenture's Customer Relationship Management practice and leads the Marketing and Customer Strategy team for the firm’s UK Financial Services practice. Mr. Payne specializes in the analysis and interpretation of consu

 Paul Pellman, President
Paul Pellman was appointed interim president of Hoover’s in November 2006. He is responsible for ensuring the successful execution of the company’s initiatives and for driving Hoover’s overall strategy. He joined Hoover’s in 2004 as vice president of mark

 Don Peppers, Founding Partner
Recognized for the past decade as world-renowned experts on customer-based business strategy, and individually named to Accenture's global list of the “Top 100 business intellectuals,” Don Peppers and Martha Rogers, Ph.D., continue to set the sta

 Jonathan Perloe, Sr. Vice President and Director of Strategy
Any company’s customers can be segmented into “loyalty neighborhoods” by working with an analytic framework that includes behavioral and attitudinal components....

 Robert Peterson, Chair of Business Administration
Robert A. Peterson holds the John T. Stuart III Centennial Chair in Business Administration and is the Charles E. Hurwitz Fellow at The University of Texas at Austin. He is a former editor of the Journal of the Academy of Marketing Science and the Journal

 Dr. Raymond Pettit
Customer experience management enables companies to look through the eyes of their clients....

 Sue Phelan, President and General Manager,
As president of CustomerCentric Solutions, a division of SPSS Inc., Sue Phelan is responsible for launching a new business that combines SPSS’ core technologies and expertise to deliver sophisticated analytical solutions. These solutions enable organizati

 Robert Phillips, Chief Technology Officer
Dr. Robert L. Phillips, chief technology officer (CTO), oversees Manugistics’ overall technology strategy, reporting directly to Greg Owens, Manugistics chief executive officer and chairman designate. Dr. Phillips is helping to ensure that the company’s b

 Susan Piotroski, Marketing & Customer Strategy Practice
Susan Piotroski works with Accenture’s Marketing & Customer Strategy practice, with responsibility for managing the company’s Brand Analytic practice. She is based in Wellesley, Mass., and has more than 15 of years of experience in the consulting industr

 Ali Pirnar
Ali Pirnar is a researcher at MIT’s Intelligent Engineering Systems Laboratory and Director of Technology Strategy for the System Design & Management and Leaders for Manufacturing groups. He researches strategy and innovation in the software industry a

 Linda Plazonja
Linda Plazonja is a consultant and founding partner of the ROI Report. Her professional practice focuses on change management, organizational dynamics, and project management....

 Denis Pombriant, Managing Principal
After decades of relative stability, the enterprise software business model is undergoing significant change that will position it in much the same way as other industries that rely on mass standardization throughout the supply chain....

 E. Holly Porter, Manager
Holly Porter is an experienced manager in Accenture’s Customer Relationship Management practice. Ms. Porter specializes in Customer Insight and works primarily in assisting clients to define and solidify their corporate marketing objectives, then defines

 Edward Powell, Founder and Chairman
G. Edward Powell is the founder and chairman of Pointserve, a company that specializes in mobile workforce optimization. ...

 Seshadri Premkumar, Chief Markeing Officer
Seshadri Premkumar is the chief marketing officer of HCL Technologies’ Investment Banking Technology and Operations unit, DSL Software. He has been a hands-on sales, marketing and service person for over two decades whose CRM strategy is built around au

 Laura Preslan, Research Director
Laura Preslan, research director at AMR Research, Inc., is responsible for its initiatives in the customer management market with a focus on maximizing the business value of CRM initiatives....

 Mark Smith Quadstone, Marketing Director
Based at corporate headquarters in Edinburgh, Scotland, Mark Smith directs strategic and operational marketing initiatives for Quadstone. Mr. Smith holds a Ph.D. in Mathematics and Statistics from the University of Edinburgh and has written a number of pa

 Kevin N. Quiring, Associate Partner
Kevin N. Quiring is an Associate Partner in Accenture's Customer Relationship Management practice and specializes in assisting clients in the identification and creation of CRM capabilities which contribute to top line growth through the acquisition, deve

 Dale Raaen, Global Managing Partner
Mr. Raaen is the global managing partner for the telecommunications industry operating unit and leads Accenture's Optimize Customer Operations group. He specializes in helping clients deliver value through effective customer relationship management. Mr. R

 Saideep Raj
Saj Usman is a senior executive with the Accenture CRM service line where he is responsible for the company’s CRM capabilities in North America. He is also responsible for Accenture’s CRM alliances worldwide, including the company’s CRM relationships with

 Steven S. Ramsey, Partner
Steven S. Ramsey is a partner in the Accenture CRM service line. In addition to serving in various leadership roles, he helps clients in many different industries address sales, marketing and customer service go-to-market issues, helping them drive higher

 David Rance, Managing Director
Following an extensive operational background in sales, marketing, IT and customer care, David Rance is now managing director of Round, a London-based consulting firm, and a member of the guru panel for CRMGuru. He has written a book on customer centric

 Joerg Rathenberg
Joerg Rathenberg directs KXEN’s Global Marketing and Alliance activities. Throughout his career he has focused on the development and commercialization of emerging software technologies. His work in reporting, OLAP, and data mining technologies has helped

 Michael Redding, Partner
Michael Redding is a partner with Accenture Technology Labs. In his role as director of Development for North America, his technology areas of focus include insight-driven marketing, real-time personalization and multichannel customer support....

 Kenneth L. Reed, Associate Partner
Dr. Kenneth L. Reed is an Associate Partner in Accentures’s Customer Relationship Management practice and is a subject matter expert in the areas data mining, data modeling, relational databases and data warehousing technology. Dr. Reed pioneered the dev

 Ron Ref, Senior Manager
Ron Ref is a Senior Manager in Accenture's Customer Relationship Management practice and specializes in the strategic planning, process design and implementation of Partner Relationship Management initiatives. In his 12 years of experience, Mr. Ref has w

 Ben Reich, Corporate Strategy, Sales, Marketing and Operations Lead
Ben Reich is responsible for shaping corporate strategy and guiding Orsus’ sales, marketing and product operations. He joined Orsus in 2000 from Sun Microsystems where he directed a group developing enterprise application integration solutions. Previous

 Dale Renner, CEO
Mr. Renner is the President and CEO of Seisint, a global information management and technology company. Mr. Renner came to Seisint from Accenture where he founded and led the company's Customer Relationship Management (CRM) practice. ...

 Cathryn Rheiner, Partner
Cathryn Rheiner is a partner with CCR CRM Consulting, a firm which is focused on helping organizations create winning CRM strategies and overcoming salesforce adoption issues. Ms. Rheiner is a 20-year sales veteran selling enterprise business solutions. A

 William Rice, Board Member
William H. Rice is a board member of Pointserve, chairman of @Outcome (an Internet healthcare company) and a venture partner with Murphree Ventures. ...

 David T. Roberts, Partner
David T. Roberts is a partner at Accenture with more than seven years of CRM-related experience focusing on the area of customer interaction and insight. He has been extensively involved in business transformation projects for field sales, customer contac

 Steve Robins, Vice President of Marketing
Steve Robins is the vice president of product marketing at KANA, the leader in eCRM, the next generation of Customer Relationship Management....

 Elizabeth Roche, CRM Business Principle Authority
Elizabeth Roche is a leading authority on CRM business principles, enabling technologies and related enterprise architectures and is a frequent industry speaker and author. Prior to joining META, she was director of IT strategic planning with a technolo

 Lacey Roe, Chief Customer Officer
As Vice President, Chief Customer Officer for EarthLink, Lacey Roe serves as the chief advocate and executive-level representative for EarthLink subscribers. Her responsibilities include monitoring and protecting the EarthLink customer experience and posi

 Martha Rogers, Founding Partner
Recognized for the past decade as world-renowned experts on customer-based business strategy, and individually named to Accenture's global list of the “Top 100 business intellectuals,” Don Peppers and Martha Rogers, Ph.D., continue to set the sta

 Eric Rogge, V.P. and research director, Business Intelligence and Analytics
Ventana Research is the preeminent research and advisory services firm in the Business Performance Management market....

 David Rook, Vice President of Marketing
David Rook is vice president of marketing for Customer Chemistry (David.Rook@CustomerChemistry.com)....

 Chris Rooney, Vice President, Sales Operations
As the vice president of SAP's CRM Sales Operations for the Americas, Chris Rooney is responsible for leading SAP's North American sales team. His responsibilities include expanding the CRM customer base through vertical industry outreach and forging crit

 Ann Ross, Associate Partner, CRM Financial Services
Ann Ross is an associate partner in the CRM financial services practice and has worked closely with several major UK banks to implement CRM transformation, particularly specializing in customer insight....

 Ashutosh Roy, CEO
Ashutosh Roy co-founded eGain and has served as Chief Executive Officer and Chairman of eGain since 1997. From 1995 through 1997, Mr. Roy served as Chairman of WhoWhere? Inc., an Internet-service company he co-founded. From 1993 to 1995, Mr. Roy co-fou

 Greg Ruff, Principal and Founder
Greg Ruff is principal and founder of G.L. Ruff & Co., a Chasm Group affiliate. G.L. Ruff & Co. consultants have provided strategic counsel to over 150 clients in industries ranging from semiconductors to Internet services, and focused on markets from con

 Joanie Rufo
As research director of customer management service, Joanie Rufo is responsible for leading AMR Research’s initiatives in the customer management market. In addition to researching and analyzing the key business trends driving investments in the CRM and c

 John Rusconi, Manager, Communications and High Tech
John Rusconi is a manager in Accenture’s Communications & High Tech practice and specializes in operational reporting, specifically performance management and implementing best practices and processes within the contact center....

 Martha G. Russell, Assistant Dean for Technology
Martha G. Russell is Founder and Presdient of Clicklin Research. She is Assistnat Dean for Technology in the College of Communication at the University of Texas at Austin and teaches an online course in "Marketing Strategy and Practice" for Capella Univer

 Rich Ryan
Richard A. Ryan is an Accenture partner. He is one of the key players in the company’s Customer Contact Transformation practice. He also directs the Accenture and Avaya alliance, which designs and delivers customer interaction innovations that help client

 Tim Sanders
Tim Sanders is Yahoo!’s chief officer for the solutions team, which is charged with delivering next-generation marketing programs to world class brands. Prior to leading the solutions team, Sanders created and led the Yahoo! ValueLab, an in-house think ta

 Daniel Sapir, COO
Daniel Sapir is Chief Operating Officer of Artificial Life, Inc. Artificial Life offers a full suite of smart bots, each designed to handle a particular task, all sharing the SmartEngine core technology. ...

 Amit Saran
Amitabh Saran is chief technology officer at TriVium Systems. Saran has more than 13 years’ experience in database, computer telephony interaction, and Internet technologies at Digital Corporation, NASA, and Hewlett-Packard. Six of these years included ex

 Mohanbir Sawhney , McCormick Tribune Professor of Technology and Director of the Center for Research
Mohanbir Sawhney is the McCormick Tribune Professor of Technology and the Director of the Center for Research in Technology & Innovation at Northwestern University’s Kellogg School of Management....

 Robert Scalea
Robert Scalea is Executive Vice President of Marketing Sciences at Hill|Holliday, and is a founding partner of the ROI Report. Mr. Scalea is a graduate of the Massachusetts Institute of Technology. He performed postgraduate studies at the Pasteur Insti

 William Schnabel, President and CEO
With over 18 years of management and technology experience, William Schnabel oversees the overall corporate strategy, product direction and company operations of Vtrenz. Under the guidance of Mr. Schnabel, Vtrenz has grown to be the thought and innovation

 Pankaj Sehgal, Director, Solutions Marketing
Pankaj Sehgal heads outbound product marketing at i2. He has 15 years of management experience as vice president of product marketing and strategy at AristaSoft for SCM, CRM, and ERP; director of product management for CRM at Oracle; management consultant

 Marianne Seiler, Senior Executive in Accenture's Marketing & Customer Strategy Practice
Marianne Seiler is a senior executive in the Accenture CRM service line. Dr. Seiler’s 15 years’ experience has included developing customer strategies, launching new products, expanding geographic and customer markets, valuing and retaining customers, dev

 Mark Selcow, President and Co-founder
Mark Selcow is president and co-founder of Merced Systems, a developer of a performance management software system, and specializes in performance management and operational improvement for call centers and other back office functions....

 Liz Shahnam, Vice President
Liz Shahnam, META Group’s Vice President and Director, Infusion: Customer Relationship Management, is a leading authority on CRM applications and related enterprise architectures. ...

 Stephen M. Shapiro, Associate Partner
Stephen M. Shapiro is an Associate Partner in Accenture's Communications and High Tech practice and specializes in creating innovative organizations, architecting businesses, building process-centered organizations, and leveraging eCommerce. In his 15 yea

 Errol Shardelow, Director of Customer Service Engineering
Errol Shardelow, director of customer service engineering at Bell Canada, is a large-scale solution architect with over 32 years of experience in designing technology solutions with companies such as Bell and Cisco Systems for large enterprises and serv

 Vahid Shariat, Senior Consultant
Vahid Shariat is a Senior Consultant in the Customer Relationship Management/ Customer Interaction practice of Hewlett-Packard Consulting. He has designed and implemented technology architecture supporting marketing and customer interactions for Hewlett-P

 Tarun Sharma, Co-Founder
Tarun Sharma is co-founder of EC Cubed and serves as the organization's Director, Product Management....

 Tasadduq Shervani, Consultant
Dr. Tassu Shervani is a business consultant and former Marketing faculty member at The University of Texas Graduate School of Business. As a consultant, he has worked with major corporations in the United States and around the world. ...

 Jagdish Sheth, Professor of Marketing, Goizueta Business School
Dr. Jagdish N. Sheth is the Charles H. Kellstadt Professor of Marketing in the Goizueta Business School and the founder of the Center for Relationship Marketing (CRM) at Emory University. Prior to his present position, he was the Robert E. Brooker Profess

 Joel Sider, Corporate Communications Manager
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 Alex Simons, Leader, Microsoft Customer Relationship Management Product Team
Alex Simons leads the Microsoft Customer Relationship Management Product team. He is responsible for leading Microsoft CRM product strategy and for all aspects of the planning, development, and quality assurance of the solution. In addition, he oversees b

 Dave Singleton, Vice President of Marketing Science and Insights
Dave Singleton is vice president of Marketing Science and Insights at Zyman Group, a top strategic consulting company with offices in Atlanta, Chicago and Mexico City....

 Rajendra Sisodia, Trustee Professor of Marketing
Beginning in Fall 1998, Dr. Sisodia joined Bentley as one of the first of three teacher-scholars named to the post. These tenured appointments in one of the college's traditional business or business-related programs - Accountancy, Business Communication,

 Mark Smith, CEO & EVP of Research
Mark Smith is responsible for the overall direction of Ventana Research and drives the global performance management research agenda covering both business and technology areas. Mark is an expert in business intelligence and integration management and di

 Lynda Kate Smith, Vice President and General Manager
As Nuance’s vice president and general manager for the Care Business Unit, Lynda Kate Smith drives the strategy and execution of their care/call center business, including solutions for business to consumer, business to business and business to employee o

 Richard Snow
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  So Do It
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 Ashish Sood, Assistant Professor of Marketing
Ashish Sood is an assistant professor of marketing at the Goizueta Business School, Emory University, Atlanta. He has worked in the consumer durables industry in Singapore and India, managing new product development, marketing and sales. Dr. Sood’s resear

 Ruth E. Spencer, Senior Manager
Ruth E. Spencer is a Senior Manager in Accenture's Customer Relationship Management practice and specializes in customer insight driven marketing. Ms. Spencer focuses on helping companies create marketing strategies and plans that exploit Customer Insigh

 Michael Spendolini, Principal
Michael J. Spendolini, Ph.D., is President of MJS Associates, a managerial consulting firm located in Monarch Beach, California. MJS Associates specializes in training and consulting services associated with benchmarking, customer measurement systems, and

 Tom Spitale, Principal
Peppers & Rogers Group is a management consulting firm dedicated to helping companies gain competitive advantage by identifying differences within their customer base and using that insight to maximize the value of each customer relationship....

 Paddy Srinivasan, Program Manager
Srinivasan is a program manager in the developer and platform evangelism group at Microsoft, where he is responsible for driving the technical strategy for the enterprise applications ecosystem....

 Krishna Srinivasan, Executive VP of Sales and Marketing
Krishna Srinivasan, executive VP of sales and marketing, brings to Sand Hill more than 10 years of experience in Internet applications, enterprise systems architecture, design, development and implementation, IT, and e-commerce management. ...

 Rajendra Srivastava, Senior Associate Dean, Goizueta Business School
Rajendra Srivastava is Senior Associate Dean & Daniel J. Jordan Professor of Marketing at the Goizueta Business School of Emory University Raj Srivastava Senior Associate Dean and Daniel J. Jordan Professor of Marketing at the Goizueta Business School, Em

 Paul R. Stacy, Accenture's Customer Relationship Management Asia Pacific Practice
Paul R. Stacy was a consultant in Accenture’s Customer Relationship Management Asia Pacific practice. He has worked for numerous banking, financial services, and telecommunication organizations specializing in simulation modeling and CRM strategy. Mr. S

 David J. Standridge, Partner, Strategy and Business Architecture
David J. Standridge is a partner in the Accenture Strategy & Business Architecture service line. He specializes in service management issues, such as service and support strategy, logistics, offerings, and pricing for communications and high-technology cl

 C. Edwin Starr, Managing Partner, Supply Chain
C. Edwin Starr is a partner in the Accenture Supply Chain Management service line and is based in Chicago. He oversees the practice in the Americas and in the company’s Communications & High Tech operating group. Mr. Starr also writes and speaks frequentl

 Timothy Stephens, Senior Manager
Timothy Stephens is a Senior Manager in Accenture's Customer Relationship Management practice and specializes in developing CRM strategies, including market sizing, new product development, channel strategies and go to market design. Mr. Stephens’s curre

 Jim Sterne, International Consultant and Speaker
Jim Sterne is an internationally known consultant and speaker who focuses on measuring the value of the Web as a medium for creating and strengthening customer relationships. Mr. Sterne has written five books on using the Internet for marketing, founded

 Ralf E. Strauss, Head of Marketing
Dr. Ralf E. Strauss is head of marketing for SAP Deutschland AG, where he is also responsible for regional marketing for central Europe. Previously he served as head of strategy for SAP Deutschland AG, with project management responsibility for all strate

 Bob Stutz, Senior Vice President and General Manager
Bob Stutz, senior vice president and general manager, CRM, is responsible for driving SAP’s CRM product and strategy. He joined SAP in 2005 from Siebel Systems. Mr. Stutz had overall responsibility for the 21 vertical product lines as well as base horizon

  Sun Microsystems
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 Ronald S. Swift, Vice President, Strategic Customer Relationships
Ronald Swift is vice president of strategic customer relations at Teradata, a division of NCR, and author of Accelerating Customer Relationships. He is an internationally known consultant in the areas of CRM, data warehousing and strategic technologies

 Debra Taeschler, President
Since founding Grafica, Inc., from her home basement in 1986, Debra Taeschler has been the driving force behind the company’s remarkable growth as one of the metro area’s leading integrated marketing, advertising, public relations, and interactive agen

 Siew Pheng Tan, Manager
Siew Pheng Tan is a Manager in Accenture's Strategy and Business Architecture practice and specializes in strategy formulation and marketing-related functions. In her time with the firm, Ms. Tan has focused on the communications and high tech, and governm

 John F. Tanner, Research Director
John F. Tanner, Jr., research director of the Center for Professional Selling at Baylor University, has taught executives and students in France, Canada, Mexico, and India. He also directs the only MBA CRM program. Author or co-author of 12 books, he has

 Jeff Tanner, PhD, Director of Research & Professor of Marketing
Jeff Tanner, Ph.D., research director of Baylor University’s Keller Center for Professional Selling, has taught sales executives around the world. He is the author or co-author of 12 books, including The Hard Truth About Soft-Selling (with George Dudley).

 James Taylor, Vice President, Enterprise Decision Management Technologies
James Taylor is vice president for enterprise decision management technologies at Fair Isaac, where he is responsible for bringing to market advanced decision management solutions that will better solve business needs. Truly passionate about decision auto

 Scott Taylor, General Manager, Business Consulting
Scott Taylor joined Nuance in 1999 and recently launched the Business Consulting Practice, a worldwide team of consultants who assist customers with identifying, planning and optimizing voice applications. He has over 18 years of experience deploying voic

 SalesLogix Team
Interact Commerce builds products - like SalesLogix - that are easy to use, quick to deploy, and provide anytime, anywhere access to critical information....

 Gerard J. Tellis, Professor of Marketing and Neely Chair of American Enterprise
Gerard J. Tellis is director of the Center for Global Innovation, Professor of Marketing and Neely Chair of American Enterprise at the Marshall School of Business, University of Southern California, Los Angeles. Dr. Tellis is a worldwide expert in global

 Chris Thomas, Strategic Marketing Manager
Chris Thomas is Chief E-Strategist for Solutions Market Development at Intel Corp. Considered one of Intel's visionaries charting future directions for industry and computing, Chris Thomas drives key e-business marketing and architecture activities within

 Bob Thompson
With groundbreaking research in partner relationship management (PRM) technology, Bob Thompson has earned a reputation as the industryÕs leading PRM consultant and industry analyst. Currently Mr. Thompson is researching collaborative e-business, an emergi

 Ed Thompson, CRM Research Analysts
Wendy Close, Beth Eisenfeld, and Ed Thompson are CRM research analysts with Gartner, Inc., a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. ...

 Patric Timmermans
Patric Timmermans is director of CRM product marketing for Infor. His rich background includes more than 18 years of enterprise and application software business consulting, architecture, design and marketing. Dr. Timmermans’ responsibilities have covere

 Devanath Tirupati, Associate Professor
Devanath Tirupati is an Associate Professor of Management at the University of Texas at Austin. ...

 Mike Trotter, Executive in Residence, the Center for Customer Driven Quality
Mike Trotter is the Executive in Residence with the Center for Customer-Driven Quality at Purdue University....

 Sam Tutterow, Product Manager
Sam Tutterow joined the Product Management team at Net Perceptions in October 1999. Prior work includes national macroeconomic policy analysis at the Federal Reserve, planning of a direct marketing campaign management initiative for a credit card issuer,

 Saj Usman, Partner, Customer Interaction
Saj Usman is a senior executive with the Accenture CRM service line where he is responsible for the company’s CRM capabilities in North America. He is also responsible for Accenture’s CRM alliances worldwide, including the company’s CRM relationships with

 Ramiro Valderrama-Aramayo, General Manager of Global Customer Value Accelerator Initiative
Ramiro Valderrama-Aramayo serves at Microsoft as general manager of the Global Customer Value Accelerator initiative that focuses on helping large enterprises improve business performance by operationalizing new, multichannel strategies and assets on .

 Tom Van Horn, Communications & High Tech Customer Contact Transformation
Tom Van Horn leads Accenture’s Communications & High Tech Customer Contact Transformation business, which helps clients transform their customer contact operations. Specializing in both in-bound and out-bound large-scale customer contact initiatives, Mr.

 Sandra Vandermerwe, Professor, University of London
Presently holder of the Chair in Management at The Management School, Imperial College, University of London, Sandra Vandermerwe has a number of distinctions in her field. Previously, she spent a decade as Professor of Marketing and International Services

 Denzil Verardo, Strategic Planner
Denzil Verardo is a 28-year career employee of California State Parks, having begun as a ranger in 1971. His educational background includes bachelor's and master's degrees in History, a doctorate in Management, and a Certificate in Quality Management and

 David Waddington
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 Kris Wadia, Associate Partner
Kris Wadia is an Associate Partner in Accenture's London Solution Center and specializes in building and marketing eCommerce businesses around the world. In his 14 years of experience, Mr. Wadia has worked across many industries including capital markets

 Todd Wagner, Associate Partner
Todd R. Wagner is an associate partner in Accenture's Customer Relationship Management practice and specializes in customer interaction center solution design and Web-enabled marketing, sales, and service interactions. In his 11 years of experience, Mr. W

 Joanna Walker, Senior Manager, CRM Service Line
Joanna Walker is a senior manager in the CRM service line and specializes in customer centric change and insight-driven marketing....

 Terry L. Walls, Senior Manager
Terry L. Walls is a senior manager, based in Atlanta, with the Accenture CRM service line. For more than 10 years, he has helped organizations develop and operationalize customer-centric service and support strategies. Recently Mr. Walls helped develop th

 Dr. Dadong Wan, Sr. Researcher
Dr. Dadong Wan, is a senior researcher with Accenture Technology Labs in Chicago. His research interests include ubiquitous computing, computer-augmented human intelligence and telehealth. Dr. Wan’s work, including Online Medicine Cabinet, has been wide

 Amanda Welch, Director of Strategic Marketing, Decision ASP Unit
Amanda Welch jointly directs Strategic Marketing for Fair, Isaac’s newly formed Decision ASP business unit. In her position, Ms. Welch oversees internal and external communications, including Web content/community direction, for the Decision ASP. She hold

 Clive Whitehouse, Partner
Clive Whitehouse is a Partner in Accenture’s Customer Relationship Management practice and specializes in helping organizations use their customer information more effectively in order to create more profitable interactions with customers. Mr. Whitehouse

 Peter A. Whiting, Senior Manager
Peter A. Whiting is a senior manager in Accenture’s Electronics and High Technology practice and specializes in CRM strategic visioning, customer care and change management. In his 20 years of experience, Mr. Whiting has worked across many industries inc

 Andrea Williamson, Technical Advisor
Andrea Williamson is the e-business group marketing manager for Intel Corporation. Ms. Williamson is an original member of the customer e-business team. She has played an important role in the strategy, deployment, and marketing of e-business at Intel. ..

 Anthone Withers, Global CRM Solutions Director
...

 Mark Wolfe, Lead Strategy Partner
Mr. Wolfe is the lead strategy partner of Accenture’s Customer Relationship Management (CRM) practice. For the past several years, he has directed thought leadership initiatives for the CRM practice, including the recent studym entitled How Much are CRM C

 Robert E. Wollan, Partner, Customer Relationship Management
Robert E. Wollan is a managing partner in the Accenture CRM service line, with responsibility for Accenture’s Service Transformation solutions and services. In this role, he leads a global team of experts in customer-centric service and support, as well a

 Robert Wollen
Robert E. Wollan is a partner in AccentureÕs Customer Relationship Management practice and leads the company's global Customer Contact Transformation practice. Mr. Wollan specializes in large-scale transformational sales and customer service initiatives,

 Betsy Wood
Betsy Wood, marketing manager for Nortel Networks Customer Contact and Voice Portal Solutions, helps innovative companies create a seamless customer experience. Ms. Wood is a frequent speaker and writer on the strategic value of customer interaction to bu

  Xerox
...

 Wenti Xu, Research Associate and PhD Student
Wenti Xu holds an M.S. in consumer behavior and is a Ph.D. candidate at Purdue University. She is a research associate at the Center for Customer-Driven Quality. Ms. Xu holds a B.E. in industrial foreign trade and aeronautics technology....

 Tunc Yorulmaz, Senior Manager
Tunc Yorulmaz is a Senior Manager in Accenture’s Communications and High Tech practice and has been actively involved in wireless industry, especially in the mobile data field, during the last 5 years. Mr. Yourlmaz industry experience has ranged from deve

 Tony Zingale, Former President & CEO
As the former President and CEO of Clarify Inc., Tony Zingale oversaw worldwide sales, marketing, engineering, human resources, professional services, and customer service for the industry’s second largest provider of front office software. Zingale has he

 Monte Zweben, Founder, Chairman and CEO
Monte Zweben is the founder, chairman and CEO of Blue Martini Software, a provider of sales optimization technologies. Previously, he was founder and CEO of Red Pepper Software, which merged with PeopleSoft, and deputy branch chief of NASA Ames Research

 Sergio Zyman, Chairman
Sergio Zyman is chairman of Zyman Group, a strategic consulting firm that helps companies accelerate profitable top-line growth. Prior to founding Zyman Group, he served as chief marketing officer of The Coca-Cola Company and was named one of the top th