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Avaya Customer Interaction Suite and Enhanced Self-Service Keep Race Fans in the Driver's Seat With centralized contact center reporting across all locations, you can learn about the business – how to improve a revenue stream, how to run the business more efficiently and how to appeal to various customer needs. Avaya CRM Project Volume 7, June 29, 2007
CASE STUDY: O.C. Tanner O.C. Tanner was looking for a smart, flexible CRM solution that would support the way they want to serve their customers and run their business. They needed to give field sales and customer services personnel the tools to better understand their customers and be more productive. Anthone Withers, Avanade CRM Project Volume 7, June 29, 2007
CASE STUDY: Sara Lee Sara Lee International is a global manufacturer and marketer of high-quality, brand-name products for consumers throughout the world. The organization has operations in 58 countries and markets with branded products in nearly 200 languages. Sara Lee International employs 137,000 people worldwide. Anthone Withers, Avanade CRM Project Volume 7, June 29, 2007
Coke's New Marketing Platform Bubbles to the Surface Two and a half years ago, a team of marketing executives met in their downtown Atlanta headquarters to chart the future of their brand in the uncertain frontier of interactive marketing. What makes the story unusual is that the brand is one of the most recognized trademarks in the world, with a market value of nearly $100 billion. Even more remarkable is the nature of the online initiatives that were set into motion and are only now starting to come to fruition. Fair Isaac Corporation CRM Project Volume 7, June 29, 2007
Customer Marketing Gets Organized Limited Brands, Inc. (LBI) is as much of a shopping- mall mainstay as food courts and teenagers. Founded in 1963, with one women’s apparel store in Columbus, Ohio, Limited Brands has grown into more than 3,500 stores and nine retail brands. Aprimo CRM Project Volume 7, June 29, 2007
Customers Speak Out: Is Marketing Automation a Blessing or a Curse? Marketers understand the shortcomings of marketing automation systems, including their failure to allow prospects to move at their own pace. Market2Lead CRM Project Volume 7, June 29, 2007
Silicon Valley Leader Turns Customer Insights Into Bottom-Line Profits ‘TrueChoice® Solutions has helped us to understand our VAR channel customers much better – especially in the SMB space.’ TrueChoice Solutions CRM Project Volume 7, June 29, 2007
Case Study: Proven Performance – The Exceptional Value of Experience When organizations are seeking to improve performance, execute strategies, achieve goals and boost ROI, experience counts: in uncertain and competitive times, more than ever. Since its establishment in 1983, Strategix Performance has served hundreds of organizations, designed and implemented thousands of business and employee performance improvement plans and provided its unique capabilities to hundreds of thousands of users. Collaborating closely with clients over the years has produced unsurpassed business process and software technology solutions for Employee Performance Management (EPM), Automated Incentive Compensation Management (EIM), Business Activity Management (BAM) and Customer Relationship Management (CRM). Strategix Performance, Inc. CRM Project Volume 6, March 02, 2006
Customer Focus Meets Business Agility: The Business Case for SOA Over the past several months, the buzz surrounding service-oriented architecture (SOA) has grown to an audible hum. Yet despite the attention, SOA causes many non- IT folks to scratch their heads rather than nod them. More importantly, SOA has yet to answer some tough questions: What is its value to the business? Why should a CEO sit down with the CIO to make SOA a core part of the enterprise? Why should CMOs care about SOA? The answers are tied to two “must haves” for survival in today’s business arena: improved agility and deeper customer focus. Siebel Systems, Inc. CRM Project Volume 6, March 02, 2006
HDFC Bank Enhances Bottom-Line Revenue Through Customer Lifecycle Marketing Since 1995, HDFC Bank headquartered in Mumbai has emerged as one of India’s leading private sector banks providing a complete range of accounts and services including Liabilities, Assets, Cards, Direct Banking and other products such as Bill Pay and Advisory Services. Unica Corporation CRM Project Volume 6, March 02, 2006
Learn how Bulldog Solutions' lead-generation Webinar campaigns helped Software Quality Engineering generate thousands of leads. Software Quality Engineering (SQE) assists software professionals and organizations interested in improving their software testing and quality engineering practices. The company offers a wide variety of testing and quality assurance education resources, including conferences; Better Software magazine, a commercial magazine for testing and quality engineering audiences; StickyMinds.com, an information resource for software managers, testers, developers and software engineers; and newsletters including StickyLetter, What’s New Gram and Between the Lines. Heather Hoetger, Bulldog Solutions CRM Project Volume 6, March 02, 2006
A LEADING INCUMBENT LOCAL EXCHANGE CARRIER (ILEC) INTEGRATED INSTANT MESSAGING SOLUTION INCREASES CUSTOMER RETENTION AND REDUCES OPERATING COSTS Jabber, Inc. CRM Project Volume 5, October 06, 2004
A Whole New Ball Game MLB.com brings automation to America's pastime with SAS® SAS CRM Project Volume 5, October 06, 2004
Birch Telecommunications: Improving Business Efficiency With Citrix Headquartered in Kansas City, Mo., Birch Telecom is one of the largest competitive local exchange carriers in the Midwest. The company offers a wide range of telecommunications services to small and mid-size businesses. As Birch grew, its ability to serve customers efficiently was significantly impacted by the slow performance and unreliability of its provisioning application as it ran over the company’s WAN. Adding to the inefficiency, 140 salespeople in 60 field offices were submitting work orders via overnight mail services. Citrix Systems Inc. CRM Project Volume 5, October 06, 2004
California State University, Northridge, Project Management The Systems and Technology group at California State University, Northridge did not have an easy way to share project data across multiple teams. It took too much time to gather the status of projects and manage issues between the projects. The team was searching for a way to do this without buying, learning and maintaining complex software, especially as budgets had been cut, but the work still had to be done. EBusinessSuite CRM Project Volume 5, October 06, 2004
California State University, Northridge: Customer Support Help Desk The Administration and Finance Systems and Technology group at California State University, Northridge required a strong trouble-ticket management system which would work with their email. The existing system worked thru a shared email system, the problem was sometimes trouble tickets were lost due to no automated management. It was also difficult to determine how long a resolution would take. EBusinessSuite CRM Project Volume 5, October 06, 2004
Canon U.S.A. Systems and Technical Support Division Empowers Dealers to Help Themselves Canon U.S.A. is a global imaging technology powerhouse, with an extensive product line and digital solutions that enable businesses and consumers worldwide to capture, store, and distribute information. In order to provide superior support to these dealers, Canon U.S.A.’s support team needs reliable and sophisticated technology to manage the support process. Remedy CRM Project Volume 5, October 06, 2004
Climb For Yosemite - Marketing Automation Climb for Yosemite is one of the largest non-profit groups who support Yosemite National Park, California. The group’s goal is to support safety/rescue services, hiking, climbing and trail maintenance in Yosemite. EBusinessSuite CRM Project Volume 5, October 06, 2004
Creative Turns Up the Volume on Customer Support with KANA IQ, Creative, a world leader in digital entertainment products and a long standing KANA customer, selected KANA IQ and KANA Response because of the extensibility and scalability offered by KANA’s Service Resolution Management (SRM) technology. Creative Business Development, Creative CRM Project Volume 5, October 06, 2004
Delivering More To Business Customers With CRM Providing the best customer experience worldwide requires global capabilities to adapt to and manage change. Hewlett-Packard CRM Project Volume 5, October 06, 2004
Do you know this company? Do you recognize the computer behind these trailblazing initiatives in Enterprise Decision Management? Trailblazer, a leading P&C auto personal lines carrier, wanted to improve its market share and up its profitability. To meet these goals, the company determined it needed to win more customers through realtime quotations and competitive cross-sell offers. At the same time, Trailblazer wanted to verify its customers were getting the same treatments and messages—no matter what channel they used. Finally, the company wanted to facilitate efficient customer care in such areas as claims handling. Fair Isaac Corporation CRM Project Volume 5, October 06, 2004
Epicor Clientele Solution for Visioneer, Inc. For 20 years, Epicor has been a recognized leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM) and supply chain management (SCM) software solutions to midmarket companies around the world. With the acquisition of Scala, Epicor is a global leader in the midmarket serving over 20,000 customers in over 140 countries. Epicor Software Corporation CRM Project Volume 5, October 06, 2004
EtomicMail - Sales Force Automation EtomicMail is an international leader of hosted virus and spam protection to corporations. EtomicMail’s services act as the ultimate gatekeeper to protect organizations critical IT messaging infrastructure. Their business has experienced an “explosion” in demand for their service. EBusinessSuite CRM Project Volume 5, October 06, 2004
Faster, more precise ad pricing solution reduces costs, improves time-to-revenue for top US magazine A top US magazine, with advertising revenues of more than $700 million, needed to streamline its ad pricing decisions. Due to enormous volume and ad pricing complexities, it was challenging for the magazine to provide customers with immediate ad pricing quotes—even with three fulltime analysts dedicated to the task. Fair Isaac Corporation CRM Project Volume 5, October 06, 2004
Illinois Century Network Provides Superior Support with Remedy “With Remedy,we’re able to serve more people,provide better service,and still be accountable without increasing our staff.” ---Lori Sorenson, Deputy Director of Administration, Illinois Century Network Remedy CRM Project Volume 5, October 06, 2004
Inter-Tel Case Study Inter-Tel, Inc. CRM Project Volume 5, October 06, 2004
International AutoSource, Inc. - Sales Force Automation International AutoSource, Inc. (www.intlauto.com) is a global leader in international auto leasing and sales worldwide. As executives relocate to regions around the world, International AutoSource, provides their new auto in their new location. EBusinessSuite CRM Project Volume 5, October 06, 2004
Intimate Relationships in Bloom 1-800-FLOWERS.COM sees revenue hikes after implementing SAS® CRM solution SAS CRM Project Volume 5, October 06, 2004
LOGI, Inc. - Sales Force Automation LOGI, Inc. is a financial services firm based in New York and a leader in institutional investment products. LOGI builds relationships through individual communication to assure long term relationships. LOGI’s business is exploding, managing relationships are key to future growth. EBusinessSuite CRM Project Volume 5, October 06, 2004
MCKESSON HEALTH SOLUTIONS Remote Call Center Solution for Clinical Nursing Services Jabber, Inc. CRM Project Volume 5, October 06, 2004
Optimizing Returns On Customer-Centric Strategies Avid Technology Inc. solidifies leadership through customer-driven integration. Tom Spitale, Peppers & Rogers Group, Christopher Helm, Peppers & Rogers Group, Laura Cococcia, Peppers & Rogers Group CRM Project Volume 5, October 06, 2004
REYNOLDS AND REYNOLDS NEAR REAL-TIME, SYSTEM-TO-SYSTEM COMMUNICATION: IMPROVED SERVICE, REDUCED COST, INCREASED REVENUE Jabber, Inc. CRM Project Volume 5, October 06, 2004
SecureInfo Improves Customer Support and Enhances Product Development Using Remedy SecureInfo Corporation specializes in comprehensive enterprise security management solutions focusing on government, financial, and healthcare e-business security. SecureInfo provides a continuum of information security options that combat viruses, hacker attacks, and other vulnerabilities, as well as providing consulting to identify possible cyber weak spots and product training. Remedy CRM Project Volume 5, October 06, 2004
Service Resolution Optimization: The Power of Process and Knowledge This report is based on ServiceXRG’s recent studies including: The User’s Perception Study which is based on interviews with 352 enterprise technology users and IT professionals and ServiceXRG’s Support Strategies and Benchmarks. Additional primary research was conducted via email and telephone interviews as required to supplement or clarify results. ServiceXRG Business Development, ServiceXRG CRM Project Volume 5, October 06, 2004
TD Waterhouse UK Revolutionizes Customer Service with KANA Service Resolution Management TD Waterhouse UK selected KANA on account of its proven record in delivering customer satisfaction with its market-leading Service Resolution Management solutions. TD Waterhouse UK Business Development, TD Waterhouse UK CRM Project Volume 5, October 06, 2004
THE CAPITAL WIRELESS INTEGRATED NETWORK (CAPWIN) REAL-TIME COMMUNICATION SOLUTION IMPROVES EMERGENCY RESPONSE FOR D.C. METRO AGENCIES Jabber, Inc. CRM Project Volume 5, October 06, 2004
Vodafone: Supporting A Remarkable Rate Of Corporate Growth And Change Vodafone is one of the world’s largest mobile telecommunications network providers, with equity interests in mobile telecommunications operators in 26 countries and partner networks in an additional 10 countries. Vodafone UK encompasses 11 call centers, 400 Vodafone stores and over 500 other dealers. It has over 13 million customers and is one of the UK’s largest companies by market capitalization. Vodafone was floated in October 1988 and has since grown without pause. Citrix Systems Inc. CRM Project Volume 5, October 06, 2004
Web Seminar Replay: Empowering Call Centers to Make More Consistent, Informed & Profitable Decisions Siebel Systems and Fair Isaac Corp. invite you attend a Web seminar where you will experience first hand how automated decision-making can drive improved customer service, while effectively leveraging CRM systems, customer data and business policies. Fair Isaac Corporation CRM Project Volume 5, October 06, 2004
A SAP Customer Success Story: ADIDAS-SALOMON adidas-Salomon implemented SAP® Apparel and Footwear as an enabler for worldwide process and system standardization. To meet the sportwear giant’s growing business needs, adidas was looking for an IT solution that would allow it to manage its business efficiently and flexibly change its organizational processes as business requirements dictate. SAP CRM Project Volume 4, December 08, 2003
Barclays Reaps 50% Time savings with iD Solutions Barclays has been a leading player in the banking industry for almost 300 years. However, like many other financial institutions, Barclays was faced with a dilemma: how to maintain a personal approach and yet ensure that all their branch communications were of a consistent quality and content. Cincom CRM Project Volume 4, December 08, 2003
E Business Suite: The engine to fuel your potential. EB Suite is an online, on demand customer relationship management - CRM solution. Therefore, it requires no capital expenses and no maintenance costs. The entire system can be up and running in your office in a matter of hours. Each application is a self contained modular business solution. EBusinessSuite CRM Project Volume 4, December 08, 2003
GE Capital Bank Improves Operations with Cincom iD Solutions^TM GE Capital is one of 10 divisions of General Electric (GE), a company founded in 1892 by Thomas Edison. Today, with $100 billion in sales and a workforce of more than 290,000, GE is a leading multinational organization with a widely divergent reach, present in industry (lighting, plastics and household appliances), technology (medical imaging and airplane engines) and services (finance, computers and television). GE Capital has significantly strengthened its activities in France since 1995 with buyouts such as Sovac and Locafrance. It is now present in 12 different fields, offering varied services, including consumer and business financing as well as insurance and equipment management. GE Capital employs a total workforce of 9,000 throughout France, and offers three main services: • Consumer credit • Home loans • Automobile financing Cincom CRM Project Volume 4, December 08, 2003
Milacron Manufacturing Technologies Milacron is a global leader in plastics processing and metalworking technology. From automobiles and appliances, to milk jugs and toothbrushes, Milacron’s technologies help leading companies manufacture the world’s favorite products. Cincom CRM Project Volume 4, December 08, 2003
Mobile Asset Management Solutions Uses .NET Compact Framework to Speed Service Mobile Asset Management Solution Uses .NET Compact Framework to Speed Service Microsoft Corporation CRM Project Volume 4, December 08, 2003
MTL Insurance Cuts Document Production Time by 60% With Cincom iD Solutions™ With MTL’s long history of financial integrity and dependability, maintaining superior service to policy owners was of primary importance. However, years of producing client correspondence using multiple systems that were not “user-friendly” were taking their toll. Production of policies and documents had become unwieldy and took up time that could be better spent on servicing clients. The time had come to update cumbersome document production technology in order to continue MTL’s tradition of excellent service to their policy owners. Cincom CRM Project Volume 4, December 08, 2003
Targeted CRM and Direct Mail Get High Marks from SBC: A USPS Case Study Telecom provider SBC uses CRM-related direct mail to acquire, retain and win back customers. Laura Hernandez, director of advertising, speaks here about the medium’s targeting, segmentation, and personalization benefits. Ken Ceglowski, United States Postal Service CRM Project Volume 4, December 08, 2003
Verizon Is Aggressive On CRM and Direct Mail: A USPS Case Study Verizon is one of the nation’s largest telecom providers, with more than 31 million wireline households, nearly 31 million wireless customers and close to 4 million business customers. Their Direct Mail campaign is aggressive, sending more than 75 million pieces annually to wireline households alone. Ken Ceglowski, United States Postal Service CRM Project Volume 4, December 08, 2003
Virginia's Largest Healthcare Provider Produces Customer Correspondence -- Over the Web! Cincom iD Web Document Services provides Anthem Blue Cross and Blue Shield with the ability to create dynamic, personalized documents via a “thin client” web browser. Julie Dillon, manager of Project Development for Anthem, says, “Unlike other document solutions we looked at, iD Web Document Services gives our representatives the ability to generate high volumes of personalized letters and forms from a web browser. This eliminates the issues of maintaining software over multiple workstations used by our customer services representatives.” Cincom CRM Project Volume 4, December 08, 2003
With CRM and Direct Mail, Chase Is in Deep: A USPS Case Study Chase Bank uses direct mail to deepen relationships with existing customers. Targeting customers who have opened checking or savings accounts, the direct mail pieces – of which Chase sends 15 million annually – minimize defection and increase relationship value. Ken Ceglowski, United States Postal Service CRM Project Volume 4, December 08, 2003
Bank of America: Know Thy Customer Providing a world-class online channel where any customer or client can manage their financial needs in a secure and easy-to-use place is a key motivator for Bank of America. David Downing, Inquira CRM Project Volume 3, October 30, 2002
Engage for Agencies: Powering Nova Marketing's Workflow Nova Marketing, an advertising and promotions agency for retailers, provides strategic consulting and services for direct mail collateral and magazine advertising. Tim Curley, Engage CRM Project Volume 3, October 30, 2002
Engage Software Facilitates Enterprise-Wide Cross-Media Management for Leading International Travel Company Engage's rich, media neutral repository and workflow automation capabilities, combined with additional technologies from partners, enabled the international rebranding of Airtours as MyTravel Group and the launch of the MyTravel portal. Tim Curley, Engage CRM Project Volume 3, October 30, 2002
Mellon/Dreyfus Target High Potential Brokers and Customers with Onyx Enterprise CRM Dreyfus hired Onyx Software to help realize its CRM vision for more profitable broker and customer relationships. Maria Day, Onyx CRM Project Volume 3, October 30, 2002
Pursuing a Fully Integrated CRM Strategy: Brother International Corporation Brother pursues a fully integrated CRM strategy to develop customer loyalty, resulting in projected 129 percent ROI. Ali Pirnar, Massachusetts Institute of Technology, Robert Scalea, Hill \| Holiday, Linda Plazonja, ROI Report CRM Project Volume 3, October 30, 2002
Transforming the Business with CRM at the Core Canada Post implemented an ERP system that offered an integrated business solution with CRM at the core – resulting in an ROI of 26 percent. Canada Post Corp. CRM Project Volume 3, October 30, 2002
Val-Pak Selects Engage for Advertising Production Val-Pak pioneered local cooperative direct mail in 1968, and has been the industry leader for more than 30 years. Since 1998, as part of its annual Franchise 500 listing, Entrepreneur Magazine has ranked Val-Pak as a leading direct mail franchise system. With a network of more than 250 field offices in the United States, Canada, Puerto Rico, and Argentina, the familiar blue Val-Pak envelope is widely recognized by consumers for its valuable coupons. Tim Curley, Engage CRM Project Volume 3, October 30, 2002
Applix Builds Strong Relationships Through iCustomerCommunity.com Whether they are leading high-tech corporations, consulting firms, specialty retailers, or traditional "mom-and-pop" stores, companies know that what makes them successful is their ability to build strong relationships with their customers. This is especially true for e-business, where the difference between a satisfied customer and a former customer can be literally just a click of a button. This is one of the reasons why e-businesses around the world are searching for innovative solutions that will help keep customers coming back to their Web sites again and again. Applix Software CRM Project Volume 2, June 15, 2001
B2C Education and Awareness for Medical and Pharmaceuticals from Oneupweb As part of their marketing program to help spread the word about Visudyne, Novartis approached Oneupweb to assist in creating a site that was balanced and ready for the search engines. Although non-traditional to their typical marketing campaigns, Novartis understood how important search engine optimization can be when looking at the growing statistics of Internet health searches. So Do It, LLC CRM Project Volume 2, June 15, 2001
B2C Lead Generation from OneupWeb: WebHosting.com E-Commerce Hosting and Web Site Maintenance Because WebHosting.com’s business is networked, Oneupweb helped create a custom plan that targeted both new and existing customers within the communications industry. So Do It, LLC CRM Project Volume 2, June 15, 2001
Oneupweb provides B2B/B2C Lead Generation for CIRI Tourism CIRI created their online division to enhance their goal of becoming a global travel destination provider. To help showcase the wide variety of travel options, CIRI worked hard to produce a series of sites that allowed visitors to experience the adventure and beauty of the rugged northwest. So Do It, LLC CRM Project Volume 2, June 15, 2001
Oneupweb: Space Systems’ B2B/B2C Lead Generation United Technologies recently approached Oneupweb looking to increase the awareness of its Hamilton Sundstrand subsidiary site, Space Systems International. So Do It, LLC CRM Project Volume 2, June 15, 2001
SEI Investments Sales Productivity Up Almost 300 Percent with SalesLogix When this leading provider of strategic outsourcing solutions for investment managers initiated a new business development drive, its salespeople needed to increase their efficiency to deal with the influx of new prospects and customers. SalesLogix is key to their remarkable success. SalesLogix CRM Project Volume 2, June 15, 2001
A Quadstone Success Story: Liverpool Victoria When Liverpool Victoria decided to implement a Customer Relationship Management (CRM) strategy, it wanted to use behavioral modeling to provide in-depth understanding of its data. Using technology from Quadstone, the company can craft the right offer at the right time for the right person and analyze the effect of its marketing strategies. Quadstone CRM Project Volume 1, January 15, 1999
Banque Bruxelles Lambert Puts Clarify at the Core of Homebank Web Self-Service With more than 1.5 million customers, the Banque Bruxelles Lambert (BBL) is a major financial player in the Belgian market. Despite its large marketshare, BBL prides itself on being a neighborhood bank, offering its customers the best service possible. Toward this end, BBL launched its HomeBank Web self-service customer support system running Clarify eFrontOffice. Tony Zingale, Clarify, Inc. CRM Project Volume 1, January 15, 1999
Compaq Selects pcOrder for Web Applications Worldwide At the start of the business relationship, pcOrder's mission was to devise a configuration solution for Compaq that would enable them to compete in the "Configure to Order" (CTO) arena. pcOrder was directed to build the configuration application and deploy it throughout the channel so that corporate resellers, distributors and end customers could order directly from Compaq. PCOrder CRM Project Volume 1, January 15, 1999
Consumer Products Marketer Dramatically Improves Efficiency Using Windows® For years Marketing Specialists relied on traditional industry methods of collecting information for its clients, including paper-based systems and Interactive Voice Re-sponse, which required sales representatives to punch in responses over the phone from information gathered on sheets. Both methods were cumbersome, time-consuming for the sales representatives, and delayed the delivery of information to clients by weeks. RW3 CRM Project Volume 1, January 15, 1999
Eyretel Sets Up Call Centers for Regence BlueCross BlueShield of Utah Regence BlueCross BlueShield of Utah is the largest health insurance provider in the state of Utah. In 1996 they made plans to expand their operations and to construct a new facility in Salt Lake City to house their growing corporation. Ground was broken in 1997 and by the end of March 1999 they were relocating their call center to the new campus in the foothills of Cottonwood, a suburb of Salt Lake City. Eyretel CRM Project Volume 1, January 15, 1999
First Direct and ICL Deliver Banking @ Your Fingertips First Direct is going from strength to strength with its widely acclaimed 24-hour Internet-based home banking solution. The UK's leading telephone bank has already attracted 120,000 users for the service and numbers are increasing daily. First Direct grew out of the conviction that customers deserve the very best service in banking and the concept has worked. ICL - Fujitsu CRM Project Volume 1, January 15, 1999
Horace Mann Ensures Quicker Training for Call Center Support Representatives Horace Mann decide to build an easy-to-use, graphical use interface (GUI) as the front end to its legacy systems – a centralized repository of underwriting, claims, accounting, marketing, and customer service data. The company consulted IVANS, Inc., a recognized leader in providing technology solutions for the insurance industry in the United States and Canada. ClientSoft CRM Project Volume 1, January 15, 1999
Skill Mapping and Integrated IVT from Aspect Help DaimlerChrysler The DaimlerChrysler Service Technical Assistance Resources (STAR) Center Hotline in Michigan supports service managers and technicians at DaimlerChrysler dealerships throughout the United States. When repair technicians run into problems, they call or fax the STAR Center for quick help in keeping DaimlerChrysler customers on the road. Aspect Telecommunications CRM Project Volume 1, January 15, 1999
Telenor Mobil Reduces Customer Churn and Increases Loyalty and Revenue Telenor Mobil needed to communicate with specific market segments – groups of customers with similar profiles.So, after investigating the options on the market, Telenor Mobil decided Prime Vantage, Prime Responses's marketing automation solution, would best achieve maximum marketing dialog with its customers. Prime Response CRM Project Volume 1, January 15, 1999
Timberjack Harvests a Global Selling Solution Using the Exactium Selling System Timberjack Group, the world's leading manufacturer of purpose-built forest machines, sought to increase its 30% global market share. So the company formulated project T.W.I.N. – Timberjack Worldwide Information Network – in 1995. Project T.W.I.N. was designed to portray "one Timberjack face to the world" by deploying an enterprise-wide system. Exactium CRM Project Volume 1, January 15, 1999
Verio, Inc: A Blue Pumpkin Success Story Verio, Inc. provides Internet connectivity and Web hosting for a wide range of customers. Due to Verio's rapid growth over the past three years, the company's customer contact center needed to implement a robust solution that could manage the increased call volume. Blue Pumpkin CRM Project Volume 1, January 15, 1999
Xerox Provides the Prescription for Improved HMO Customer Service HealthNow NY wanted to improve its new-member information packages to provide better organized and more personalized member reference materials regarding every aspect of members' medical coverage – from co-payment information to what to do in an emergency. Xerox Corporation CRM Project Volume 1, January 15, 1999

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