Stephen M. Shapiro is an Associate Partner in Accenture's Communications and High Tech practice and specializes in creating innovative organizations, architecting businesses, building process-centered organizations, and leveraging eCommerce. In his 15 years of experience, Mr. Shapiro has worked across many industries including electronics & high tech, industrial equipment, automotive, and media & entertainment. Mr. Shapiro is a recognized thought leader and frequent speaker on the topics of process, innovation, and eCommerce and has recently published the book, 24/7 Innovation - A Blueprint for Surviving and Thriving in an Age of Change, with McGraw-Hill. Mr. Shapiro was acknowledged in Bill Gates' book, Business @ the Speed of Thought, for contributing to a chapter on Process and Technology. Mr. Shapiro obtained his Operations Research and Industrial Engineering degree from Cornell University.

All Papers from Stephen M. Shapiro:

 24x7 Innovation: Putting Customer Needs at the Forefront of Your Thinking
By freeing up the potential for innovation, businesses can evolve in a way that will confront the competition of the 21st century.
CRM Project Volume 2, June 15, 2001