Cyrus Golkar is a senior information technology professional specializing in Enterprise Business Solutions at Sun Microsystems. He is responsible for incorporating his background in Business Intelligence, CRM, Intranet Knowledge Management and Enterprise Portal software solutions into Sun's enterprise solutions.

All Papers from Cyrus Golkar:

 Smart CRM Solutions – The Key to Competing in the Net Economy
One of the most pressing challenges for today's businesses is how to leverage Web-enabled information technologies to effectively build and retain a loyal base of profitable customers. The same enabling technologies that have opened up new channels of commerce are simultaneously contributing to decreased levels of personal interaction with the very customers that keep businesses profitable.
CRM Project Volume 1, January 15, 1999