Sheryl Kingstone is a director for Yankee Group, managing research and programs that improve sales effectiveness, customer loyalty and acquisition. She assists enterprise clients in making decisions regarding the use of technology, business process and information to boost sales and optimize top-line business performance.

All Papers from Sheryl Kingstone:

 Improve Agility in Contact Centers With Service-Oriented Architecture
By spanning application and service infrastructure with a unified desktop technology, organizations are able to evolve customer service into profit centers, while keeping open their IT options as new technology becomes available.
CRM Project Volume 7, June 29, 2007