David Rook is vice president of marketing for Customer Chemistry (David.Rook@CustomerChemistry.com).
All Papers from David Rook:
The Intelligent Contact Center: Using Predictive Analytics to Generate Growth Three customer communications experts discuss analytics for identifying and developing mission-critical customer contact strategies. CRM Project Volume 7, June 29, 2007
Avanade is the leading technology integrator specializing in the Microsoft enterprise platform. We help global customers maximize their IT investment and create solutions that drive business results.
Avaya is a global leader in communication systems, applications and services. We design, build, deploy and manage networks for enterprises.