Patrick Mosher is a member of Accenture’s Human Performance group. With experience in industries including telecommunications, publishing and advertising, Mr. Mosher leads initiatives for large-scale organization change in large enterprises.

All Papers from Patrick Mosher:

 Improving Salesforce Productivity: The Role of Incentive Management
A sales incentive management program that alleviates common performance challenges and links the salesforce with strategic company goals can align growth and high performance.
CRM Project Volume 6, March 02, 2006

 Marketing: Underrated, Undervalued, and Unimportant?
To increase marketing’s impact, executives need to implement operational and workforce changes and adopt metrics to effectively assess and quantify them.
CRM Project Volume 4, December 08, 2003

 The Customer Care Workforce: Driving More Profitable Customer Interactions
Companies now recognize that improving the performance of their customer care workforce plays a critical role in creating more profitable customers.
CRM Project Volume 3, October 30, 2002